Informativa sui rimborsi

Refund & Change

Due to the nature of jewelry products and to ensure hygiene and quality standards, we kindly ask that you make your purchase carefully.

You may request a refund within 14 days of receiving your order, in accordance with applicable consumer protection laws and online purchase standards.
To be eligible for a refund, items must be unworn and unused, with all original packaging and components (such as box, pouch, guarantee card) intact and undamaged.
If these conditions are not met, the return may be refused.

We deeply value your satisfaction and well-being. These policies are in place to maintain product integrity and reflect the delicate nature of our pieces.
Thank you for your understanding and thoughtful purchasing.

Product Defects

At  estelle, we take pride in the quality and craftsmanship of our jewelry. Please make sure to check the condition of the product before use.

All products are carefully inspected before shipment, and their condition is documented to ensure they reach our customers in perfect condition.

However, in rare cases, manufacturing defects may occur, and we sincerely apologize for any inconvenience this may cause.

If you suspect a product defect, please contact us within 3 days of receiving your order, attaching photos of the defective area along with your proof of purchase (guarantee card or receipt) to info@estelle-paris.com.

Once the defect is confirmed through our internal review process, a full refund will be issued, including both-way shipping costs.

We are committed to ensuring your satisfaction, and we will continue striving to offer better products and service.

 

Exceptions / non-returnable items

• Customized or engraved pieces

• Earrings (for hygiene reasons)

• Items that show signs of wear or use

• Items missing packaging or components, or returned in damaged condition

 

Exchanges 
Please note that we do not offer exchanges. If you wish to change your item, please return it for a refund and place a new order. Return shipping costs are the responsibility of the customer.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@estelle-paris.com